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I was in a conference call with an angry client.Client: I sent you the feedback a week ago!Me: We...

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I was in a conference call with an angry client.

Client: I sent you the feedback a week ago!

Me: We sent you the document to review 48 hours ago – we haven’t received anything yet. Are you sure you sent it?

Client: I sent it!

Me: Okay. Could you resend it now?

The client stopped talking, but didn’t hang up. We listened for a while, heard some furious typing, and then received this email:

Client: Not good enough, do it better.


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